Ascend Healthcare Services
Supporting YOUR LOVED ONES to live HAPPILY, SAFELY & HEALTHY at home
About Ascend Healthcare Services
Supporting your loved ones to live happily, safely and healthy at home
We offer quality care and support services to you in your own home 24 hours a day, 7 days a week. We understand people are healthier and happier in familiar surroundings. Through our home health care services, you and your family will benefit from personalised care. Caring and supporting you in your home is our carers’ top priority.
Our Values
Care, compassion, competence, communication, courage and commitment – are the core elements of our vision. We want to reinforce the values that attract services users and their supporting agencies to our therapeutic and holistic services.
We promise that we will do our best in caring for your loved ones.
We believe that your loved ones deserve to stay in their own home and be cared for as if they were a part of our own family.
Care or support programmes tailored to meet your specific needs
We offer individual home care or support programmes tailored to meet your needs. Our aim is to provide reliable, regular care or support to meet every non-medical situation. We provide individual home care programmes tailor-made to suit any physical or mental needs, including people with learning disabilities or physical disabilities, elderly and terminally ill.
We will come to you and do an assessment of what is needed from our carers and will ensure that the home care package we provide will suit the individuals needs, allowing them to remain independent wherever possible.
We believe that your loved ones deserve to stay in their own home and be cared for as if they were a part of our own family.
Specialising in:
- Elderly Care
- Learning Disabilities
- Complex Care
- Vulnerable Young Adults
Employment & Recruitment Agency
Community Care & Job Opportunities
Employment & Recruitment Agency
- Domiciliary Care
- Respite Care
- Emergency Care
- Supported Living
- Community Care
We provide a complete range of services including personal home care for service clients who are older adults, or have learning disabilities, physical disabilities, mental health issues, autism and challenging behaviour, always promoting and encouraging independence.
Our home care services can take the pressure off home maintenance and provides company when relatives can not always be there.
Our supported living has been especially successful with individuals who suffer from learning disabilities. We promote the independence of our service users helping them to lead fulfilling lives in supported accommodation.
Our carers are all trained to the highest standards to ensure that your loved ones are left in the most competent hands. We can offer assisted living, extra care and supported living to 18 years old and over.
Through our home care services, your loved ones will benefit from personalised care, where caring and supporting them in their own home is our carers’ top priority.
Domiciliary Care
Caring for you in your home is our vocation
In order to receive our Domiciliary Care Service you will need to have your specific needs identified by a social worker, health care professional or one of our trained managers who will complete a care assessment. When your needs have been identified and agreed with you they will be included in your individual centred care plan
Supported Living
We offer 24 hour supported living in the community
We offer 24 hour supported living in the community for individuals over the age of 18 with tailored care plans offering realistic aims and goals. Our supported living has been especially successful with individuals who suffer from learning disabilities. We promote the independence of our service users helping them to lead fulfilling lives in supported accommodation.
Supported Living
We offer 24 hour supported living in the community
We offer 24 hour supported living in the community for individuals over the age of 18 with tailored care plans offering realistic aims and goals. Our supported living has been especially successful with individuals who suffer from learning disabilities. We promote the independence of our service users helping them to lead fulfilling lives in supported accommodation.
Learning Disability Care
We are experienced in learning disability support
Ascend Heathcare Services provides learning disability support services for adults and older people with a range of learning disabilities including; Autism, Challenging Behaviours, Dementia, Learning Disabilities, Mental Health Needs and Physical and Sensory disabilities. The work our carers do in their learning disability support work has a profound affect on the lives of the adults we support.
Contact Us
Phone
Registered Office
Dartmouth House, Sandwell Road, West Bromwich, West Midlands, B70 8TQ
Enquiry Form
Website Enquiry
Privacy Policy
Ascend Healthcare Services (“we”) are committed to protecting and respecting your privacy.
This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. This privacy notice applies to the contents of the website under the domain name www.ascendhealthcareservices.co.uk (“Website”).
COOKIES & PERSONAL DATA
Please read the following carefully to understand our views and practices regarding your personal data and how we will use it.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Ascend Healthcare Services.
INFORMATION WE MAY COLLECT FROM YOU
1.1 We may collect and process the following data about you:
1.1.1 information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing products or services from us or requesting further services. We may also ask you for information when you report a problem with our site or with products or services you have purchased;
1.1.2 if you contact us via letter or email, we may keep a record of that correspondence;
1.1.3 details of transactions you carry out through our site and of the fulfilment and administration of your orders;
- IP ADDRESSES AND COOKIES
2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration reporting. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
2.2 For the same reason, we may obtain information about your general website usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
2.2.1 to estimate our audience size and usage pattern;
2.2.2 to store information about your preferences, and so allow us to customise our site according to your individual interests;
2.2.3 to speed up your searches; and
2.2.4 to recognise you when you return to our site.
2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access our website.
- WHERE WE STORE YOUR PERSONAL DATA
3.1 The personal data that we collect from you may be stored remotely on our servers and / or locally on our computer systems. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
3.2 Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
- USES MADE OF THE INFORMATION
4.1 We use information held about you in the following ways:
4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;
4.1.2 to provide you with information, products or services that you request from us or which we feel may be of interest to you in relation to existing products or services you already receive from us;
4.1.3 to carry out our obligations arising from any contracts entered into between you and us;
4.1.4 to notify you about changes to our service.
4.2 If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) or by phone with information about products or services similar to those which were the subject of a previous sale to you.
- DISCLOSURE OF YOUR INFORMATION
5.1 We may disclose your personal information to third parties only:
5.1.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
5.1.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply and other agreements; or to protect our rights, property, or safety, or that of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and accountancy services.
- DISCLOSURE OF YOUR INFORMATION
6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Ascend Healthcare Services by email to info@ascendhealthandchildcare.co.uk.
6.2 Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
- ACCESS TO INFORMATION
7.1 You have the right to access information we hold about you or ask us to remove your data from our records by contacting us as set out below, unless the data held is required by us by law or for accounting purposes.
- CHANGES TO OUR PRIVACY POLICY
8.1 Any changes we may make to our privacy policy in the future will be posted on this page.
- CONTACT
9.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Ascend Healthcare Services by email to info@ascendhealthandchildcare.co.uk.